Q1. What is Broadband Service?Broadband is internet connectivity at high speed and without having to dial the ISP number. This results in very fast download of information from the internet as soon as you switch on your computer. (At least 10 to 20 times higher than current dial up service!)
Q2. What added benefits can Broadband offer over dial-up?It is always ”ON” the connection is always available. Unlike dial up you can simultaneously use voice and data/internet facility.It is much faster than a dial-up modem or ISDN connection. This speed substantially improves your Internet experience. You can enjoy faster and easier download of music, digital photos and software. Listen to music, watch favorite dramas, high-quality videos and play online games. It seamlessly 'shares' a phone line along with normal 'voice' services. Your phone is not engaged when you are using the Internet. You can freely use the phone at the same time as you access the Internet! No more busy signals for people trying to contact you while you surf.
Q3. Is PTCL Broadband Service available on Wi-Fi?Yes, PTCL broadband offers Wi-Fi services. PTCL Broadband Wi-Fi service enables multiple and simultaneous broadband connectivity sessions using multiple devices such as Desktops, Laptops, PSP’s etc in a wire free home environment. For details on Broadband Wi-Fi Package.
Q4. Why Broadband connection/service from PTCL?PTCL is the largest IP network provider of the country with recognized Reliability, Affordability, Reach and Connectivity. Salient features of PTCL DSL service include:
Q4. Why Broadband connection/service from PTCL?PTCL is the largest IP network provider of the country with recognized Reliability, Affordability, Reach and Connectivity. Salient features of PTCL DSL service include:
- Cost effective
- High speed data download
- Always-on Internet access
- Free Modem.
- Convenient ordering on phone and web
- Ease of creating own LAN network (share connection to create your own network)
Access to free movies, music, classical Pakistani plays, famous cricket matches, educational and religious contents exclusively for PTCL broadband customers on ‘Buzz’ broadband web content infotainment portal.
Q5. Does PTCL Broadband offer Email Facility?Yes, PTCL offers free personalized, spam free, 50 Mb E-Mail accounts exclusive for its broadband customers.
Q6. How do I get the E-Mail account?Simply visit PTCL website and submit the application form by clicking the relevant link. Your personalized e-mail ID along with all the details to access the service will be e-mailed on your existing e-mail account which you will be asked to provide in the application form within 48 hours.
Q7. How would I know PTCL Broadband Service is available in my city?PTCL offers Broadband Service in more than 2000 cities across the Pakistan including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Hyderabad, Quetta, Faisalabad, Multan, Gujranwala, Sialkot, and Sheikhupura. New cities are updated regularly. To know Broadband Service is available in your city? Please call at our help line 1236
Q8. What are the current DSL packages offered by PTCL?PTCL offers 4 convenient packages to meet your bandwidth and download needs:
- DSL-1Mbps @ Rs.1250 per month (unlimited download)
- DSL-2Mbps @ Rs.1549 per month (unlimited download)
- DSL-4Mbps @ Rs.2100 per month (unlimited download)
- DSL-8Mbps @ Rs.6999 per month (unlimited download)
- DSL-10Mbps @ Rs.9999 per month (Unlimited Download) *One time Installation charges of Rs.1,500 will be charge from 2 Mbps and above from July 1, 2010.
Free Wi-Fi Modem on all New Connection.
Existing user can get Wi-Fi modem by paying Rs.750 one time charges.
Q9. Can PTCL Broadband Pakistan offers any Special discount for customers?PTCL Broadband offers discount for students on 1 MB Broadband Package. You will be charged Rs.949 for 1 Mb
Q10. How can I order PTCL broadband service connection?You can order PTCL Broadband connection by simply calling 0800 80800 or order online by visiting our website atwww.ptcl.com.pk
Q11. Can I change my package?Yes you can change your package, just call 0800 80800..
Q12. How many days it will take to install Broadband services at my premises?It takes 3-4 days for our technical staff to provide the broadband Services at your premises. You can call 1236 for the follow-up of your order in case of delay.
Q13. Do I have to purchase a modem and pay an activation fee?You will be provided free modem till you use our services. One time Installation charges of Rs.1,500 will be charge from 2 Mbps and above from July 1, 2010
Q14. Do I need an additional phone line for broadband service?No. Your PTCL Broadband service will be installed on your existing phone line. This means you can talk on your phone and access the Internet at the same time.
Q15. How will I be billed for PTCL Broadband service?Your broadband charges will appear as a separate itemized charge on your monthly telephone bill.
Q16. Are there any hidden charges for DSL service?There are no hidden charges. Package price accounts for internet access per month.
Q17. How is DSL installed?Our DSL installation team will visit your premises / home to evaluate the condition of your landline and then install/connect DSL modem.
Q18. Is there a time limit on the amount of time I can spend on the internet with Broadband Pakistan?No, there is no time limit, it is always on! you can be using broadband and voice facility 24/7 at the same time.
Q19. Can I switch to Broadband Pakistan from another DSL service? Yes. All you need is to provide a letter of cessation to your existing service provider with copy to PTCL. We shall take from there onwards.
Q20. Can I shift the service to another number or location?Yes, you can request for shifting the broadband service to another number or location just by calling PTCL helpline 0800 80800.
Q21. What if I cannot get DSL right now?=Additional exchanges are being DSL enabled regularly – contact us at 0800 80800 for information to check for availability of service in your area.
Q22. What affects my connection speed?When you connect to the Internet using PTCL broadband service the speed that you will experience will vary based on a variety of factors, including the following:
- Distance of your telephone line from exchange
- Condition of telephone wiring inside and outside your location
- Computer configuration
- Network or Internet congestion
- Server and router speeds of the Web sites you access
Q24. What if my phone line goes down, will my DSL still work?DSL will not work if phone line goes down. DSL service is dependent on the functional connection and quality of copper phone line.
Q25. Can I have the telephone line for DSL connection only; I don’t want to pay the line rent? PTCL landline phone connection is a prerequisite for DSL service. Line rent is charged on every landline phone connection.
Q26. What if I discontinue the DSL service?The service will be discontinued upon your request by calling at 0800-80800. You will need to clear any outstanding dues and the modem needs to be returned to PTCL (conditions apply).
Broadband Student Package FAQs
Q1. What is Broadband Student Package?
tudent Broadband Package is a special discounted offer for students, faculty members, and administrative staff of Universities, institutes and Schools.
Q2. How would I know PTCL Broadband Student Package is available in my city?
Student Broadband Package is available in more than 2000 cities across the Pakistan including Islamabad, Lahore, Rawalpindi, Karachi, Peshawar, Hyderabad, Quetta, Faisalabad, Multan, Gujranwala, Sialkot, and Sheikhupura. New cities are updated regularly. To know Student Broadband package is available in your city? Please call at our help line 1236
Q3. How much I have to pay for the Broadband Student Package?
Student 1Mbps @ 1,200 per month & Student 2Mbps @1,375 per month
Q4. How can I apply for the Broadband Student Package?
You can apply for the Broadband Student Package from either of the following two ways
1. Order Booking at 0800 80 800
The order can be placed by calling our contact center 0800-80800.The call center agent will guide you through the procedure of order registration and validation of your request.
Q5. Can I avail Broadband WiFi service on Broadband Student Package?
Free WiFi for all Student Broadband customer .
Q1. What does WiFi mean?
The term WiFi means Wireless fidelity. WiFi allows local area networks (LAN’s) to be deployed without wires for clients’ devices.
Q2. What is a WiFi Technology?
WiFi is a wireless networking technology that uses radio waves to provide wireless high-speed internet and network connections. WiFi works without any physically wired connection between sender and receiver by using radio frequency (RF) technology.
Q3. What is PTCL Broadband WiFi Service?
PTCL Broadband WiFi Service provides its fixed line broadband customers with high speed wireless broadband connectivity anywhere within the house.
Q4. What are the benefits of PTCL Broadband WiFi Service?PTCL Broadband WiFi service enables multiple and simultaneous broadband connectivity sessions using multiple devices such as Desktops, Laptops, PDA’s, cellular phones etc in a wire free home environment.
Cellular wireless technologies/ products such as Wi-Max, EDGE, 3G etc provide long range connectivity however these products have drawbacks such as inconsistency in connectivity and loss of signals depending on various factors such as change in weather or congestion in network etc. Whereas WiFi is a short range wireless technology that offers consistent and reliable broadband connectivity at the customer’s premises and users can enjoy the fastest fixed line broadband connectivity with flexibility to move anywhere within the house.
Q6. What hardware does a computer require to access a wireless network?
Almost all new laptops and desktop computing machines today come with integrated WiFi adapters and require no additional hardware for WiFi access. However, for older desktop computers or Laptops that do not have built in WiFi adapters, an external wireless network adopter is required which is very economical and easily available in local market.
Q7. What is the Signal Strength and range of a WiFi Modem?
WiFi modem offers strong signals with in a house. WiFi modem can be placed anywhere in the premises to access high speed fixed line broadband anywhere in the house.
Q8. Does WiFi modem drop signals while using both Smart TV and Broadband at the same time?
There is no effect on the signal strength and you will receive full bandwidth for connectivity on both Smart TV and Broadband.
Q9. Does PTCL provide network security for Broadband WiFi Service?
Yes, PTCL offers network security for Broadband WiFi service. Our customer premises installer will install and password restrict the wireless network connection at the customer’s premises to avoid any possibility of misuse. The password can later be reset / changed by the customer himself.
Q10. Is WiFi network affected by weather?
Since WiFi is an indoor limited range signal transferring technology therefore weather change has no effect on the performance of Broadband WiFi service.
The term WiFi means Wireless fidelity. WiFi allows local area networks (LAN’s) to be deployed without wires for clients’ devices.
Q2. What is a WiFi Technology?
WiFi is a wireless networking technology that uses radio waves to provide wireless high-speed internet and network connections. WiFi works without any physically wired connection between sender and receiver by using radio frequency (RF) technology.
Q3. What is PTCL Broadband WiFi Service?
PTCL Broadband WiFi Service provides its fixed line broadband customers with high speed wireless broadband connectivity anywhere within the house.
Q4. What are the benefits of PTCL Broadband WiFi Service?PTCL Broadband WiFi service enables multiple and simultaneous broadband connectivity sessions using multiple devices such as Desktops, Laptops, PDA’s, cellular phones etc in a wire free home environment.
- It provides a quick and wire free Broadband and Smart TV installation at the customer’s premises.
- It enables in-house wireless broadband connectivity on the fastest fixed line broadband connection in Pakistan
- It is secured through password enabled protection to ensure that only the household users can access the service.
Cellular wireless technologies/ products such as Wi-Max, EDGE, 3G etc provide long range connectivity however these products have drawbacks such as inconsistency in connectivity and loss of signals depending on various factors such as change in weather or congestion in network etc. Whereas WiFi is a short range wireless technology that offers consistent and reliable broadband connectivity at the customer’s premises and users can enjoy the fastest fixed line broadband connectivity with flexibility to move anywhere within the house.
Q6. What hardware does a computer require to access a wireless network?
Almost all new laptops and desktop computing machines today come with integrated WiFi adapters and require no additional hardware for WiFi access. However, for older desktop computers or Laptops that do not have built in WiFi adapters, an external wireless network adopter is required which is very economical and easily available in local market.
Q7. What is the Signal Strength and range of a WiFi Modem?
WiFi modem offers strong signals with in a house. WiFi modem can be placed anywhere in the premises to access high speed fixed line broadband anywhere in the house.
Q8. Does WiFi modem drop signals while using both Smart TV and Broadband at the same time?
There is no effect on the signal strength and you will receive full bandwidth for connectivity on both Smart TV and Broadband.
Q9. Does PTCL provide network security for Broadband WiFi Service?
Yes, PTCL offers network security for Broadband WiFi service. Our customer premises installer will install and password restrict the wireless network connection at the customer’s premises to avoid any possibility of misuse. The password can later be reset / changed by the customer himself.
Q10. Is WiFi network affected by weather?
Since WiFi is an indoor limited range signal transferring technology therefore weather change has no effect on the performance of Broadband WiFi service.
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